Virtual Home Safety Scan
Personalized guidance for your home · $199
Before You Book
Please take a moment to review what’s included and the details below. This helps us start with clear expectations so you can get the most from your scan.
What’s Included
Your $199 payment includes:
- Review of your completed home information form.
- A 30-minute guided virtual home walkthrough.
- A personalized written plan with prioritized recommendations.
- Relevant equipment and product suggestions.
- One follow-up email exchange within 14 days of receiving your plan to clarify the recommendations.
Equipment, installation, home modifications, additional appointments, and ongoing email support are not included.
Payment
Full payment of $199 is required to book your Home Safety Scan. This is a one-time purchase, not a subscription.
Preparing for Your Walkthrough
Please complete and return your home information form before our appointment.
You’ll need a phone or tablet with a camera, a reliable internet connection, and someone who can safely show me the areas we’re reviewing.
Gather only the measurements and information you can obtain safely. Please don’t climb, move heavy furniture, or ask the person you care for to demonstrate a difficult activity for the camera.
Make sure anyone who may appear on the call knows about the walkthrough and agrees to participate. You should also have permission to share the home and personal information discussed.
My Role
I’m Carlyn Lenfestey, a licensed physical therapist, dementia educator, and caregiver coach.
For this service, I am providing education about the home environment and practical suggestions based on the information you share. I am not serving as your physical therapist or the physical therapist of the person you care for.
This service does not include a physical therapy evaluation, diagnosis, treatment, exercise prescription, or hands-on assessment. It does not replace care from your physician, treating physical or occupational therapist, or another qualified professional.
If a concern needs an in-person evaluation or falls outside this service, I may recommend that you contact an appropriate professional before making a change.
Understanding Your Recommendations
Your plan contains recommendations for you to consider. It is not a guarantee that a particular product or change will be suitable, prevent a fall, or eliminate risk.
A virtual walkthrough has limits. I can review only what is visible on camera and the information you provide. Some concerns may not be apparent remotely, and needs can change after the review.
You decide which recommendations to pursue. Equipment fit, installation, structural changes, and individual medical or mobility needs may require confirmation by a treating clinician, qualified installer, or other appropriate professional.
Please follow manufacturer instructions and seek help when needed. This service is not a building inspection, code-compliance review, or certification that a home is safe.
Product Suggestions
Product links are provided as a starting point for exploring options. You are welcome to purchase from any retailer.
Some links may be affiliate links. If you purchase through them, A Better Way – Dementia Care Solutions, LLC may earn a commission at no additional cost to you.
Cancellation and Rescheduling
Life happens, especially when you’re caring for someone. Please contact me as soon as you know you need to make a change.
- Cancel at least 24 hours before your appointment for a full refund.
- With at least 24 hours’ notice, you may move your appointment to another available time at no charge.
- Cancellations with less than 24 hours’ notice and missed appointments are not eligible for a refund. Please reach out so we can discuss whether rescheduling is possible.
- Once the walkthrough has taken place, refunds are not available because the personalized service has been provided and preparation of your written plan is underway.
If I need to reschedule, you may choose a new appointment time or receive a full refund if the walkthrough has not taken place.
Technology Problems
If you have trouble joining, email me right away at carlyn@abetterwaydementiacaresolutions.com.
If a technical problem prevents us from completing a useful walkthrough, we’ll arrange another time to finish it at no additional charge.
Privacy and Recording
Neither of us may record the walkthrough or take screenshots without the other person’s permission and the permission of anyone else involved.
Your information and images will not be used in marketing without separate permission.
Questions or Concerns
If something about your purchase or service doesn’t seem right, please contact me so I can help address it. Nothing in this agreement limits your rights under applicable law.
After payment, you’ll receive instructions for scheduling your walkthrough and completing the home information form.
Questions? Email carlyn@abetterwaydementiacaresolutions.com.
